Facebook will change its business pages to the timeline layout on March 30, but what does it mean for small businesses? For many, it's just another irritating change imposed by Facebook, but it's the most significant change to the page format to date, and it's the first time it can really be …
customer service
Let's talk negative
Business owners all love to encourage their customers to say how wonderful they are. Star ratings, points, percentages, etc all make great advertising, and good testimonials are quite simply good for business. But customer service isn't all about being great at what you do, it's also about turning …